Refund policy

We offer a 30-day return window for eligible items. You have 30 days from the date your order is delivered to request a return.

Return eligibility

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. We may ask for your receipt or other proof of purchase.

Custom products cannot be returned unless they are defective.

How to request a return

Email support@emeluxe.com with the subject line “Return Request - Order #[order number]” and attach a screenshot of your order confirmation. In your message, list the item or items you wish to return and briefly explain why you are returning them. If your return is eligible, Emeluxe™ will provide a prepaid return label and instructions. Items sent back before a return is requested and approved will not be accepted.

Return shipping and fees

Emeluxe™ covers return shipping for eligible returns by providing a prepaid return label. There is no restocking fee. Orders shipped to U.S. mainland addresses receive free outbound shipping, so there is no original delivery charge to refund on those orders.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us immediately if an item is damaged, defective, or incorrect so we can review the issue and make it right.

Exchanges

The quickest way to receive a different item is to return the item you have. Once the return is accepted, place a separate order for the replacement.

Refunds

We will let you know when we have received and inspected your return, and whether the refund has been approved. Approved refunds are issued automatically to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

If more than 15 business days have passed since your return was approved, email support@emeluxe.com.